Privacy Policy
Covers how we collect, store and protect your personal data. Works alongside these terms to define your data rights.
LEGAL REFERENCE
Our Terms Shape Your Account
These Terms & Conditions set out how alexis500 operates, what we expect from your account, and how we handle disputes, payments and gameplay across supported regions. We've written...
Account SecurityFair PlayPayment RulesDispute ResolutionIndonesia-Compliant
Policy Scope & Jurisdiction
alexis500 operates under the terms outlined here for users in supported Indonesian regions where local law permits. Your account creation confirms you've read and accepted these conditions. We reserve the right to update terms with notice. Disputes are handled through our support channels first, then escalation if needed. All gameplay follows our house rules, published in the lobby. Payment processing uses DANA,
OVO, GoPay and QRIS as primary rails; additional methods may be added. Your account remains your responsibility—keep your login secure and report any unauthorised activity immediately.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Questions About These Terms
Team online
Live Chat
Our support team is available during business hours to clarify any term or condition. Open the chat widget in your account and ask directly.
Email Support
Send detailed questions to our legal team at [email protected]. We'll respond within 48 hours with clarification or next steps.
Account Settings
Review your accepted terms, payment method agreements and account restrictions anytime in your settings under 'Legal & Compliance'.
PLATFORM TRUST SIGNALS
Why These Terms Matter
Transparent Rules
Every rule is written plainly so you know exactly what to expect. No hidden clauses, no surprise restrictions—just clear account governance.
Player Protection
Our terms protect your account data, your funds and your gameplay rights. We outline what we do to keep your information secure.
Fair Dispute Process
If a disagreement arises, our terms spell out how we investigate and resolve it. You have a clear path to escalation if needed.
Payment Security
Terms cover how DANA, OVO, GoPay and QRIS transactions are processed, verified and protected from fraud or reversal.
Account Integrity
We outline what constitutes fair play, what we monitor for, and how we handle accounts that breach gameplay standards.
Local Compliance
These terms reflect Indonesian market standards and supported-region requirements. We update them as local guidance evolves.
BENCHMARKED
Consistency Across Our Policies
Payment Terms
Details deposit, withdrawal and transaction rules specific to DANA, OVO, GoPay and QRIS. Linked to account terms.
Gameplay Rules
Outlines house rules for slots, live tables and sportsbook markets. Enforced under these account terms.
Bonus Terms
Explains how promotions work, what restrictions apply and how bonuses interact with your account balance.
Dispute Resolution
Sets out the formal process for handling complaints, appeals and escalations. Referenced throughout these terms.
Account Closure
Defines how you can close your account, what happens to your balance and how we handle final settlements.
Responsible Account Use
Outlines account restrictions, cooling-off periods and how we support users who want to pause or limit their activity.
AT A GLANCE
What These Terms Protect
Your Account Data
We commit to keeping your login, personal details and transaction...
Fair Gameplay
All games use certified random-number generators. We audit results regularly...
Transaction Integrity
Every deposit and withdrawal is logged, verified and reversible within...
Account Ownership
Your account is yours alone. We prohibit account sharing, multi-accounting...
Dispute Rights
If you believe a transaction was unauthorised or a game...
Closure & Settlement
You can close your account anytime. We settle your balance...
Terms & Conditions FAQ
Yes. Account creation requires you to tick the acceptance box. You can review the full terms anytime in your account settings. If you don't agree, you can't proceed with signup.
We can update terms, but we'll notify you 30 days in advance via email. You can accept the new version or close your account. Continued use after the deadline means you've accepted the changes.
Violations range from warnings to account suspension or closure. Serious breaches—like multi-accounting or fraud—result in immediate suspension and fund forfeiture where permitted by law.
Payment terms are part of these conditions. Deposits and withdrawals via these rails follow our transaction rules. Disputes are handled by us first, then escalated to the payment provider if needed.
Our standard dispute window is 30 days from the transaction date. After that, disputes are handled case-by-case. Contact support with evidence and we'll review your claim.
You can request closure anytime in your account settings. We'll settle your balance within 5 business days to your registered payment method. Closed accounts can't be reopened.
These terms apply to all supported regions in Indonesia. Some restrictions may vary by local law. We'll flag region-specific rules in your account when you sign up.